Privacy policy.

1. Who is responsible

Carcassonne Concierge, 18 Rue de l’Aigle d’Or, 11000 Carcassonne, France. SIRET: 922 067 236 00013. Email: contact@carcassonneconcierge.com. Telephone: +33 6 37 22 65 35.

2. Information we receive

When you contact us, we may receive your name, email address, telephone number, dates, location, service requirements and anything else you include in the request. The current website enquiry opens your own email application; it does not store the form submission in a website database.

3. Why we use it

We use information to respond to enquiries, prepare quotations, arrange requested services, manage customer relationships, meet legal and accounting duties, prevent misuse and establish or defend legal claims. Depending on the situation, the legal basis may be steps requested before a contract, performance of a contract, a legal obligation, legitimate interests or consent.

4. Sharing

Information is shared only when reasonably required with service providers, professional advisers, technology providers, public authorities where legally required, or trusted third-party suppliers needed to fulfil a request. Third-party providers are responsible for their own services and privacy practices.

5. Retention and security

We retain information only as long as reasonably needed for the purpose collected and applicable legal requirements. Reasonable organizational and technical measures are used, but no email or internet transmission can be guaranteed completely secure. Do not send payment-card details through the enquiry form or ordinary email.

6. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability of personal information and may withdraw consent where processing relies on consent. Contact us using the address above. You may also complain to France’s data-protection authority, the CNIL.

7. Cookies and external services

This static version does not intentionally set analytics or advertising cookies. External links and any future embedded, analytics, payment, chat or booking services may apply their own cookies and policies. The policy must be updated before such services are activated.

8. Updates

We may update this policy when services or legal requirements change. The current version is published on this page.