Terms of service.

1. Operator

Carcassonne Concierge, 18 Rue de l’Aigle d’Or, 11000 Carcassonne, France. SIRET: 922 067 236 00013. Email: contact@carcassonneconcierge.com. Telephone: +33 6 37 22 65 35.

2. Website information

The website introduces concierge, property, cleaning, coordination and related services. Content is general information and is not a binding offer. Availability, scope, timing and price are confirmed in writing.

3. Enquiries and contracts

Sending an enquiry does not create a booking or service contract. A service is confirmed only when Carcassonne Concierge accepts the request in writing and any required quotation, deposit or payment condition has been satisfied.

4. Prices and payment

Applicable prices, taxes, deposits, payment schedules and included work are stated in the quotation or order confirmation. Additional work requires approval where reasonably practicable. Do not send payment-card details by email.

5. Cancellations

Cancellation, rescheduling and refund conditions depend on the service, timing, reserved personnel and third-party commitments and will be stated with the quotation. Mandatory consumer rights remain unaffected.

6. Third-party providers

Some requests require independent cleaners, trades, drivers, venues, activity operators, medical providers or other third parties. Unless explicitly stated otherwise, their service contract, pricing, insurance, licensing, cancellation rules and performance remain their responsibility. Carcassonne Concierge coordinates rather than represents itself as a regulated medical, transport, travel or trade provider.

7. Customer responsibilities

Customers must provide accurate information, safe and lawful access, necessary permissions and timely notice of relevant risks or special requirements. Customers remain responsible for valuables and for following property and third-party rules.

8. Liability

Nothing excludes liability that cannot lawfully be excluded. Subject to that rule, liability is limited to direct foreseeable loss caused by a failure to use reasonable care and skill. Carcassonne Concierge is not responsible for events outside reasonable control or an independent provider’s acts except where applicable law provides otherwise.

9. Intellectual property and acceptable use

Original site content and branding may not be copied commercially without permission. Users must not misuse the website, submit unlawful requests, impersonate others or interfere with site operation.

10. Law and disputes

These terms are governed by French law, without removing mandatory consumer protections. Please contact us first so we can try to resolve any concern. Any mandatory consumer-mediation notice should be added once the applicable mediator for the finalized service model is confirmed.

11. Changes

The current terms apply from the date shown above. Service-specific written terms prevail where they expressly differ.